Business Communication: In Person, In Print, Online (10th Edition)

Chapter 8

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Communicating bad news is not as easy as ... more

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Face-to-face communication is the most effective ... more

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Individual X prefers to hear bad news directly ... more

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Individual X takes bad news in their stride. ... more

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Individual X views all the responses to Questions ... more

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The purpose of the message is to communicate the ... more

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Analysis: The bad news message identified for ... more

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Audience analysis:The employees of the company (... more

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Situation 1. Face-to-face, direct meeting with the... more

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Situation 1: It is a sensitive matter because the ... more

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Situation 5: non renewal of supplier's contract is... more

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AnalysisThe company did not address the problem ... more

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To: ACFrom: BMSubject: Recommendation for online ... more

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To: RMFrom: NSSubject: iPad RM, NS is in receipt ... more

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The e-mail need not include the last point. To: ... more

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To: XYFrom: ABSubject: Take ---------Day XY, The ... more

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Direct Message AB received XY's negative tweet ... more

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To: XYFrom: BASubject: Fee waiver XY, This is in ... more

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To: ABFrom: XY Subject: Decline Job Offer Mr. AB: ... more

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To: XY From: AB Subject: Interview Response Letter... more

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                                                 ... more

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To: Staff members From: VP- PR Subject: Product ... more

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To: EmployeesFrom: ManagerSubject: Holiday bonus ... more

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Mr. HDC: As placeholder of NSP,  GH issues ... more

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To: All employees From: ED Subject: Holiday party ... more

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It is quite evident that B was pushing the ... more

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Giving feedbackThe manager was rude and offensive.... more

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                                                 ... more

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